Transcom is seeking a highly motivated and technically proficient Business Analyst to join our dynamic global BPO team. In this key role, you will lead all technical solutioning activities related to IT, Digital, AI, and Security for client RFPs, RFQs, and RFIs within the contact center and BPO industry. You will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support Transcom’s strategic bid efforts.
Your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability...