We are looking for a proactive and people-oriented Team Lead to join our client’s team in the healthcare BPO sector. In this role, you will be responsible for managing team performance, delivering coaching and training, supporting KPI goals, and leading initiatives to reduce attrition and improve service quality. […]
• Manage team performance and monitor KPIs through regular reports and analysis […]
• Support the onboarding and ramp-up of new hires, ensuring KPIs are achieved […]
• Ensure quality audits and compliance with regulatory and internal policies […]
SGF Global is a leading specialized...