Responsible for providing oversight and guidance to the Employee Services teams ensuring adequate resourcing, quality control, adherence to standard and scripted Employee Services support, driving self-service assistance across all HR processes and managing SLAs. This role is responsible for facilitating escalation and issue resolution globally. […]
Anticipates and assesses team performance and trends to align appropriately with Service Level Agreements (SLA’s); partners with Managers, Employee Services to monitor and manage staff ratios to ensure customer’s needs are being met and service levels...