Using excellent customer service skills, this individual will support the Global Technical Help Desk Support Team, troubleshoot customer technology issues, dispatch tickets to the proper front-end of back-end support engineering team, and address user problems professionally and in a timely manner. […]
Key Responsibilities Provide direct service for IT networks and customer service to users inside and outside the company Work closely with the pooled team of engineers to answer questions and escalate to teams as needed Work within our Autotask ticketing system to create detailed work logs and technical...