The Workforce Manager will play a crucial role in ensuring efficient call center operations by overseeing scheduling, forecasting, real-time management, and analytics through a dedicated team. The ideal candidate will have excellent analytical skills, strong communication abilities, team development experience, and the flexibility to thrive in a dynamic startup environment. […]
· Develop and implement workforce management strategies, including creating forecasts, scheduling, and real-time adherence. Assist in negotiating required headcounts based on forecasted data and business needs.
· Oversee...