The Real Time Analyst plays a vital role by ensuring that we achieve our objectives by adjusting to the real time events related to staffing and schedule adherence. This role is empowered to help address issues and make changes as appropriate to ensure that program objectives are being met.
On site: Medellín or Barranquilla (Disponibilidad completa 24/7.) […]
• 1 year of experience working in a Contact Center or BPO (It can be in any position: CSR, sales, logistics, etc)
• At least 6 months of experience in Real time or Workforce […]
• Experience using Microsoft Office, primarily Excel, Outlook...